Refund Policy
Thank you for purchasing digital coloring pages from riocoloring.com! We are committed to providing high-quality products and want you to be completely satisfied with your purchase. However, due to the nature of digital products and international conditions, we offer a compensation policy instead of refunds as follows:
Refunds are not offered for:
1. Downloaded Files: Once a coloring page has been downloaded, it cannot be returned or refunded. Please take advantage of the preview images available on our website before making a purchase.
2. Change of Mind: We encourage you to carefully review the product descriptions and preview images before purchasing. We cannot offer refunds for change of mind after a purchase has been made.
3. Technical Issues: We strive to ensure that our files are compatible with most devices and software. However, if you experience difficulties downloading or printing our files, please contact us at riocoloringcontact@gmail.com for assistance. We will do our best to help you resolve the issue, but we may not be able to offer a refund unless the issue is on our end.
Refund may be offered in the following cases:
We may offer a replacement PDF in the following cases:
1. Duplicate Purchases: If you accidentally purchase the same coloring page twice, we will be happy to send you a free replacement PDF.
2. Incorrect Files: If you receive the wrong coloring page file due to an error on our part, we will be happy to provide you with the correct file or send you a replacement PDF.
3. Technical Issues on Our End: If we are unable to resolve a technical issue related to our files, we will send you a replacement PDF.
How to Request a Replacement:
1. Please contact us at riocoloringcontact@gmail.com within 7 days of purchase and explain the reason for your request. We will review your request and respond within 5 business days.
Additional Notes:
– We reserve the right to modify this refund policy at any time without prior notice.
– This refund policy does not affect your statutory rights as a consumer.
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